Customer Support

Customer success is important to us, Kadient offers customer support services online, via email and over the phone. Each product family is covered by support offerings that are well suited to the needs of its customers:


inciteKnowledge

Kadient provides worldwide support for inciteKnowledge.

North America
Hours: 6:00 a.m. to 8:00 p.m. US Eastern time, Monday-Friday, excluding holidays
Telephone: 1-888-773-6057 or -603-249-1450
Email: support@kadient.com

Europe & Asia Pacific
Hours: 11:00 a.m. to 1:00 a.m. GMT, Monday-Friday, excluding holidays
Telephone: 44-118.973.6785 or 44.808.234.4245
Email: support@kadient.com


Pragmatech RFP software and proposal software solutions are supported with support teams dedicated to a specific region. To contact support, please choose your region. Our support policies are located here.

North America
Hours: 9:00 AM to 6:00 PM US Eastern time, Monday-Friday excluding holidays.

Contact:
Telephone: 1.888.773.6057
Email: support@kadient.com

Europe
Pragmatech Software (UK) Ltd is a full service partner, providing sales of Pragmatech RFP software and proposal software solutions, as well as professional customer service, training, support and consulting services. Technical support is accredited and UK based, and the company’s complete set of offerings and long-standing and close relationship with Kadient enables the highest levels of service for Pragmatech clients throughout the region.

Contact:
In the UK: 0845 6800131
In Europe: +44 (0)1256 698439
Email: europesupport@pragmatech.com

Pacific Rim
Pragmatech Software (Pacific Rim) Pty. Ltd. is a full service partner, providing sales of Pragmatech RFP software and proposal software solutions, as well as a full line of services to clients in the region. Services offered include professional customer service, software and best practices training, technical support for the Pragmatech products and implementation consulting services. The company’s complete set of offerings and long-standing and close relationship with Kadient enables the highest levels of service for Pragmatech clients throughout the Pacific Rim.

Contact:
Telephone: +61 2 9287 2300
Email: apacsupport@pragmatech.com