inciteKnowledge User Tips
Q: I need to change my password. Where do I do that?
A: Log in to inciteKnowledge. After you successfully log in, click the Manage My Account link in the left navigation, under Administration. In the lower half of the screen, complete the Change Password form.

Express Users
Q: The favorite I shared with a colleague displays less content for them than what I created and sent to them.
A: The other user may not have access to all of the content records in the Favorite you shared. Contact your inciteKnowledge content manager to verify your colleague has at least Read access to the records saved in your Favorite.

Q: What are the numbers in the parenthesis next to Document Tray and Presentation Tray?
A: These numbers represent the number of content records that are currently in the Assembly tray (either from the current session or auto-saved from a previous session).

Q: When I click Next in Finishing Steps, I get a message that says my browser settings currently prevent pop-ups, and my deliverable isn't created. How can I finish my deliverable?
A: You need to add inciteKnowledge to the list of allowed sites in the Pop-up Blocker Settings. Right click on the information bar that appears above the inciteKnowledge banner and select "Always Allow Pop-ups From this Site...". When prompted, click Yes to add inciteKnowledge to the list of allowed sites. Your session will refresh. Any content in your tray will be auto-saved; to access the auto-saved content, click on the link of the appropriate tray in the main toolbar.

Q: I am unable to view records that include critical notes. Why does this happen?
A: If you open a record that includes a critical (red) note, you may be stopped from viewing the content of the record by a pop-up blocker. As you can see from the picture below, if pop-ups are blocked, a message appears below the Address line in your Internet browser.

When you click on the message, you will see four options. Choose “Always allow pop-ups from this site”. A box will now open that says “Allow pop-ups from this site?” Click “Yes”. You will now be able to open records with critical (red) notes.

Q: When I click Finish in the Assembly Tray, I do not see the Finish button on the Finishing Steps dialog; hence, I cannot complete my deliverable.
A: The Finish button will be hidden if you do not have access rights to a design template for the content type you are trying to assemble (i.e., Word or PowerPoint). Contact your Knowledge Manager, who can give you access rights to the appropriate template.

Q: When I select Open/Download File from the Actions menu, nothing happens.

A: If receiving the following messages when attempting to Open/Download a record using the actions drop down box, perform the steps below:

Go to START > Control Panel > Security. Then click on Internet Properties. Click on the Advanced tab. Scroll down to the options under the “Security” heading. Deselect “Do not save encrypted pages to disk.” Click Apply then click OK. See example below.

• Add http://*.inciteknowledge.com to the list of trusted sites (Tools>Internet Options>Security>Trusted Sites>Sites)
• Once the site is added, click “Custom Level” under Trusted Sites.
• Locate the “Initialize and script ActiveX controls not marked as safe” setting, and enable it.
• Click “OK”.
• Refresh your browser.

Knowledge Managers and Administrators
Q: I would like to feature a Blueprint, SmartDoc, and SmartSlide on the subscriber home page, but when I go to the Admin pages and Select New Featured "X", I receive a message that there are currently no items to add. My Knowledge Manager has built some of these items, however. How are these made available?
A: You must have at least Read access to a Blueprint, SmartDoc, SmartSlide or content record in order to make it a featured item. The Knowledge manager that created this Blueprint/SmartForm/Record can grant you this permission. Using the Knowledge Manager application, go to the item, highlight it in the list, and click the Properties button in the mini-task bar. Go to the Security tab, locate the person who needs rights, and check off the appropriate rights from the options at the bottom of the screen (at least Read rights are needed). Then when the user logs back into the Admin pages and returns to the Featured Items module, the elements should now be visible.

Q: How can I customize my inciteKnowledge homepage?
A: To customize your inciteKnowledge homepage, make sure you have admin privileges. If you already have the admin rights, please follow the steps mentioned below:

• After logging into inciteKnowledge, click on the “Admin” tab
• On the left-hand side navigation pane, under “inciteKnowledge Home”, click on any items below the inciteKnowledge home section
• Here, once the required changes are made, click on “Confirm Settings”.

Q: A user's email has changed, and although the user can change his/her display name, it is not possible for him/her or our inciteKnowledge Administrator to modify the email address/login. How is this accomplished?
A: Only a Kadient system administrator can change a user's login (email address). Please contact your Kadient client manager to complete this change. In the meantime, the user can continue to log in with their former login and password.

Q: I've created a Blueprint for a standard deliverable, but it is not appearing in Express.
A: There are two steps to enable users to access and use a Blueprint in Express. First, open the Blueprint you want to post, by selecting the Blueprint from the list, and clicking Edit on the mini-task bar. From the Actions menu, select Properties. On the first tab, check the "Display in Express" box. On the second tab (Security), grant at least Read rights to the group(s) and/or individual(s) who should be able to use this Blueprint. Note: Users may be granted access rights to the Blueprint, but if there are content records contained within the Blueprint to which they do not have access rights, these records will not be included in their final assembled deliverable.

Q: Why are my SMEs not getting their review content?
A: To ensure that your SMEs get their review content, please make sure that they are added to their respective review groups.

Q: What exactly is “All Users”, and what’s its use?
A: The All Users group is a system-level group to which all inciteKnowledge users are added. It is used to provide data access to system resources, such as default templates, standard queries, and standard reports.

Q: Why cant my Knowledge Managers see all the records in a knowledgebase?
A: Please check your startup query, and make sure that it is set to “All content records”. If the start up query is set to something else, for ex. “Expired content”, then your knowledge managers while only be able to see the expired content from that knowledgebase on startup.

Q: Why am I not getting emails regarding login, passwords etc.?
A: To get emails from inciteKnowledge, the following email addresses have to white listed:

• AccountInfo@inciteknowledge.com (When a user is set up on inciteKnowledge and his/her password is delivered, or when a user resets his/her password or is removed from inciteKnowledge, he/she will receive an email from this address.)
• Delivery@inciteknowledge.com (When a user chooses the “assemble and email” option, an email from this address will be sent to him/her)
• Feedback@inciteknowledge.com (Content Managers and others who are cc’d on “Feedback” sent from inciteKnowledge will receive emails from this address. )
• Reviews@inciteknowledge.com (Reviewers will receive emails from this address when content is sent to them for review from inciteKnowledge.)
• Announcements@kadient.com - Email notifications to Knowledge Managers from Kadient on updates/announcements etc.

Also, please check that the emails are not getting sent/moved to your junk email.

Q: I created a new knowledge base, but when I quick build or build content in, the wrong template is applied to the records.
A: Each knowledge base can be assigned a default document template and a default slide master, which will be applied to content when it is built into the system and when it is imported during review updates. If no default is assigned, either a blank or generic template will be applied to the content. To associate a specific template to the knowledge base, go to Tools | Options | Default Templates. Click on the knowledge base from the list, then click Update Slide Master to apply a PowerPoint Design Template or Update Document Template to apply a Word Styles Template. Select the appropriate template from the list, and click OK. Then click OK on the Options dialog. NOTE: The available templates are derived from the library of templates that have been created/imported using Design Templates mode. If the template you want to apply to a knowledge base is not listed, cancel out of the Options dialog, and import the template using Design Templates mode.