Customer success is important to us, Kadient offers customer support services online, via email and over the phone. Each product family is covered by support offerings that are well suited to the needs of its customers:
Kadient provides worldwide support for inciteKnowledge.
North America
Hours: 9:00 a.m. to 6:00 p.m. US Eastern time, Monday-Friday, excluding holidays
Telephone: 1-888-773-6057
Email: support@kadient.com
Pragmatech RFP software and proposal software solutions are supported with support teams dedicated to a specific region. To contact support, please choose your region. Our support policies are located here.
North America
Hours: 9:00 AM to 6:00 PM US Eastern time, Monday-Friday excluding holidays.
Contact:
Telephone: 1.888.773.6057
Email: support@kadient.com
Europe
Knowledge Navigators is a full service partner, providing sales of Pragmatech RFP software and proposal software solutions, as well as professional customer service, training, support and consulting services. Technical support is accredited and UK based, and the company’s complete set of offerings and long-standing and close relationship with Kadient enables the highest levels of service for Pragmatech clients throughout the region.
Contact:
In the UK: 44 (0) 20 8956 2790
Email: europesupport@knowledge-navigators.com
Pacific Rim
Knowledge Navigators is a full service partner, providing sales of Pragmatech RFP software and proposal software solutions, as well as a full line of services to clients in the region. Services offered include professional customer service, software and best practices training, technical support for the Pragmatech products and implementation consulting services. The company’s complete set of offerings and long-standing and close relationship with Kadient enables the highest levels of service for Pragmatech clients throughout the Pacific Rim.
Contact:
Telephone: 61 2 9287 2300
Email: apacsupport@knowledge-navigators.com