As a dynamic, growing business, Kadient is always seeking talented and creative individuals to join our team. We are not just building a company, we are building a great company. If you’d like to be a part of it, forward your resume and cover letter to careers@kadient.com.
We are an Equal Opportunity Employer
Current Opportunities
IT Helpdesk Technician
Summary:
We are seeking a Helpdesk Technician to support our Information Services group.
Responsibilities:
- Work closely with Kadient's IT team in resolving PC and related issues.
- Resolve Level 1 tickets logged through the helpdesk system.
- Manage company backup tapes.
- Perform software installation and user support.
- Administer user accounts and troubleshoot logon and basic connectivity issues.
- Build and setup new machines for end users.
Qualifications:
- Candidate must be highly self-motivated, have a strong work ethic, and thrive in a fast-paced, evolving environment.
- Ideal candidate has experience supporting desktop users running Windows XP and Vista installations within a Windows 2003 domain.
- Proficient in supporting and configuring MS Outlook 2007 / 2003
- Able to connect new users to network with DHCP and resolve end user printing / permission issues.
- Administer corporate backup system (Backup Exec) and maintain backup records.
Position Details:
- The expected hours of this position would be weekdays at 30+ hours per week.
- Morning hours are a must.
Customer Experience Intern
Summary:
The customer experience intern will work closely with Kadient’s Client Management team to support the implementation and deployment of Kadient's application for our customers.
Responsibilities:
- Learn and use Kadient’s solution to transform the customer’s content into our solution
- Build structure, in our easy to use knowledge base product, based on customer requirements to meet deployment deadlines
- Build knowledge bases and load content
- Test/QA what you’ve built (functional testing from a user’s perspective)
- Periodically participate with client managers in client calls and meetings
- Execute other projects as needed in support of the Customer Experience team (Client Management, Customer Education, and Support)
Qualifications:
- Self-motivated
- Thrives in a fast-paced, evolving environment
- Quick learner of business applications, and business objectives
- Demonstrates logic and judgment skills-able to take an established framework, recognize what might fall outside of that, and determine alternate solutions.
- Meticulous and attentive to detail
- Proficient in Word and PowerPoint
- Strong written and oral communication skills. (frequent interactions with Kadient’s Client Management, Support and Engineering teams expected)
- Able to diagnose and solve problems. (Technical issues are typically escalated and solved by product team or technical support resources.)
Position Details:
- The expected hours of this internship would be 20-40 hours per week.