Kadient’s Customer Education Program provides a hands-on approach to learning. We believe that learning takes place on multiple levels. For this reason, we make full use of workshops and classroom instructional methods to reinforce the knowledge learned throughout our Level One curriculum. At Kadient, we value your educational experience and it is our goal to ensure your success with inciteKnowledge.
Kadient has crafted two primary courses for Knowledge Manager Training. The first, the Level One course, provides a new Knowledge Manager with the basics skills required to manage content within inciteKnowledge. The second course, Level Two, provides advanced education on functions that are challenging to learn or that are critical to getting the most out of inciteKnowledge.
Pre-requisites for Level One Course
Your educational experience with inciteKnowledge has already begun. You have already received your Welcome Pack containing information, guidance and examples of how to prepare your content. During training at Kadient’s corporate headquarters, you will have the opportunity to meet your CSM (Customer Success Manager) who is working on your implementation and is guiding you through the inciteKnowledge implementation process.
Education Level One Curriculum
We understand that education is critical to end-user adoption; Kadient has created an interactive curriculum that recognizes the needs of Knowledge Managers. Our Level One for Knowledge Managers at Kadient’s corporate headquarters is instructor facilitated. The concepts you will learn are supported through interactive exercises over the course of two full days, (9:00 a.m.– 4:30 p.m). There will be time for breaks to either practice your skills or meet with your CSM. During this course we will ensure you understand the core fundamentals of inciteKnowledge as it relates to your environment.
Fundamentals to be covered
| Build a Knowledge Base | Directory Structure | Configure Review groups |
| Link your content | When & how to use Blueprints | Manage your content |
| Set up Review Cycles | Standard Reports & Queries | Exporting your content |
Education Level One Benefits
You can expect your training will stimulate your thirst for more education in inciteKnowledge and provide you with a sense of independence and confidence as you work through the inciteKnowledge software. The benefit of completing your training here enables you to:
- Meet a Senior Executive at Kadient your first morning of training
- Learn and revisit the fundamental core concepts of inciteKnowledge
- Test your comprehension of fundamentals with hands on in-class exercises with your trainer
- Learn working Best Practices, Tips and Tricks from the experts and your peers
- Work with your CSM in your own instance after your class and apply your knowledge
Education Level One Take-aways
- Confidently and independently work within your own instance when you leave training
- Share your knowledge and experience of inciteKnowledge with peers and co-workers alike
- Take home intuitive Training Manual
Continuing your education with Kadient
Kadient provides alternative venues (ie., web based) as well as Level Two training for Knowledge Managers as identified in the following chart:
| Complete Knowledge Manager Training | Level One at Kadient
$2400 | Level One Web
$1200 | Level Two Web
Coming Soon |
Meet our Team
Spend time with your CSM
Experience classroom participation and interactive facilitator guidance
Listen to peer tips and tricks
Test your skills with hands on exercises
Learn as you go working Best Practices and tricks of tool | Listen from the comfort of your own PC
Listen to peer tips and tricks
Download our Training Manuals, Job Aids, and Cheat Sheets | 2 - 4 hour online facilitator lead
Advanced Content Management
Optimizing inciteKnowedge
Worldwide Content Consistency
Offered frequently to meet KM educational needs
Download Job Aids and Cheat Sheets |
Knowledge Manager Curriculum | | Level One at Kadient | Level One Web | Level Two Web |
Express Overview
System Set Up- Default Templates
Autoprompts
Templates
Knowledge Base- Data Security
Directory Structure
Quick Build & Build content records
Review Groups, Cycles & Process
Standard Reports
When & how to use Blueprints
Queries & Reports
Feedback | Express Overview
System Set Up- Default Templates
Autoprompts
Templates
Knowledge Base- Data Security
Directory Structure
Quick Build & Build content records
Review Groups, Cycles & Process
Standard Reports
When & how to use Blueprints
Queries & Reports
Feedback | Advanced Content Management
- Custom Queries & Reports
- Global Updates
- Review Cycles
- Linked Records
Optimizing inciteKnowledge
- Filters
- Autoprompts
- Blueprints
- Forms assistant
Worldwide Content Consistency
- Translations
|
Technical requirements and scheduling: GoToMeeting Invitation - Kadient Web Training Access Test Link
Please join my meeting at https://www1.gotomeeting.com/join/840386208 Meeting ID: 840-386-208 GoToMeeting(TM) |
Content should always be fresh and relevant…
Usage should be recognized and rewarded…
Impact should be visible and communicated throughout the organization…