I recently updated three auto prompts in Knowledge Manager with some new numbers that our company released around the # of customers and # of employees. These auto prompts are set to: 'Use Default Value" and "Value is required" for String auto prompts. It seemed so easy!

I tested to be sure that the revised numbers are showing up in Express.  The record(s) that use the # of customers updated correctly, but the records that use the auto prompt for # of employees (there are 2 auto prompts that give the same information in a different way) are still using the old value. I thought it may be a browser issue, but I've even closed out and restarted the browser and it is still pulling the old numbers.

Do I need to go into Query mode, run a query for the rogue auto prompt and physically scrape it out of the record so that the revised auto prompt value is assigned to the records? I don't know why it worked for the one auto prompt and not for the other two.

Has anyone else had issues updating auto prompt values?

thanks,

Kelly