Did any of the browser settings change with the latest release?  I was looking at the User Assistance tab today and the new instructions look a little different from what I thought they were. Do users still need to make ALL of the changes to the "Custom Level" with Tools > Internet Options > Security Tab?

Here's what the User Assistance instrucitons say:

• Add http://www.inciteknowledge.com to the list of trusted sites (Tools>Internet Options>Security>Trusted Sites>Sites)
• Once the site is added, click “Custom Level” under Trusted Sites.
• Locate the “Automatic prompting for file downloads” setting, and enable it.
• Click “OK”.
• Refresh your browser.

Here's what my instructions say:

• Add the URL to your trusted sites. 
• In the browser, go to Tools > Internet Options > Security tab. Then click on the Trusted Sites icon. Select the Sites button, and add the following URLs into the Add…field.  https://*.inciteknowledge.com
• Click the Add button, and then OK. 
• Select “Custom Level” under Trusted Sites.
• Locate the “Initialize ActiveX controls not marked as safe” and Enable it.
• Locate the “Script ActiveX controls not marked as safe” settings and Enable it.
• Locate the “Automatic prompting for file downloads” setting and Enable it.
• For Microsoft Internet Explorer 7: Under “Scripting” locate the “Allow Programmatic clipboard access” setting and Enable it.
• Click “OK”

• Refresh your browser

  Thanks for your help,

   

  Kelly

   

Hi Kelly,

We are in the process of updating our User Assistance and FAQ sections.  Below is the correct info for Express users.